Accounts Manager- KYU Media
Join Australia’s leading boutique creative agency
Location:
Pyrmont, Sydney
Type:
Full Time
Location Type:
On-Site
Compensation
$80,000 -$90,000 + Super + Offers Bonus
Senior Experience (running teams, ROI on accounts)
$90-$110k
About the role
KYU Media is a media and content agency producing video, podcast, and social content for a portfolio of high-profile clients.
We run a "pod" model: a self-contained team — Strategist, Account Manager, Social Media Manager, Videographer, Editor, and Graphics that owns a book of clients end-to-end.
You are the face of that pod. You're the person clients trust, the one who runs the relationship and makes sure everything we promised actually gets delivered, on time.
You work alongside a Strategist (who owns the content strategy, you’ll both work on ideas for scripting) — your job is to turn that plan into a brilliantly run account and a client who never wants to leave.
You’ll be onset with our Podcast clients, producing and briefing the team afterwards.
This is the role that takes the day-to-day client load off the founder's plate. We're looking for someone organised, calm under pressure, and genuinely excellent with people.
What You'll Actually Get Out Of This
Freelancers chase invoices. Other agencies keep you behind the scenes.
Here, you're in the room with the kind of brands and business people most creatives only ever watch from the outside.
Work with high-level brands and profiles
Close-knit team that actually has your back
Direct access to our CEO/Founder — real mentorship
Variety of work that will grow your skills faster than any one-client job
Hybrid setup — studio when it counts, home when you need to focus
What We're Looking For
What you'll own
Client relationships — you are the single point of contact for your pod's clients. You run the calls, set expectations, handle the hard conversations, and keep clients happy and retained.
Project management — keep every piece of content moving through the pipeline on time, across all clients in your pod. You're the one who always knows the status of everything.
Pod coordination — brief and coordinate the Strategist, Social Media Manager, Videographer, Editor, and Graphics so the right work gets done in the right order. You translate the strategy into briefs and keep everyone moving.
Delivery oversight — make sure what ships matches what was briefed and what the client expects. You're the final set of eyes before it reaches the client.
Hands-on when it counts — you're not above the work. If something needs to get into the account, get posted, or get fixed, you roll up your sleeves and do it. No task is beneath you.
System building — master our systems, then make them better. Spot what's slowing the pod down or hurting client results, and build the process that fixes it.
What you're measured on (KPIs)
Client satisfaction & retention — clients feel looked after, informed, and confident. Measured via regular check-ins / NPS and renewals.
On-time delivery & pod throughput — content ships on schedule, nothing falls through the cracks, the pipeline keeps moving.
Benefits:
Annual staff retreat
Commission opportunities on top of your salary
Flexible setup — studio when shoots need it, home when they don't
$1,000+ per year for personal and professional development
Free barista coffees every day at the studio
A team that doesn't take itself too seriously — but takes the work seriously
Some of our work 👇
〰️
Some of our work 👇 〰️
How we hire
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Not an interrogation. We want to understand who you are, what you've built and whether this is the right fit for both of us
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Show us what you've done. A portfolio, a campaign, a project, a brand. We don't need a perfect CV. We need proof you can do the work.
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We'll give you something real to work with. Not a trick question — just a genuine look at how you think and how you execute
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We don't ghost people. If it's a yes, you'll know quickly. If it's a no, we'll tell you that too.
What we value
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Hustlers With Heart.
We are outcome-obsessed. We do what it takes, for as long as it takes, and we don't complain about it. But we're not heartless. We genuinely care about our work, our team, our clients, and being good people while we do it.
If you're looking for a cruise-control job, don't apply. Lazy doesn't last here. Neither do assholes.
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Charismatic Spartans
Spartans weren't just soldiers — they had the reputation of being 7 people in 1. The most resourceful, capable and reliable people in the room. And they did more than their job title ever suggested.
That's what we look for. People who don't wait to be asked. Who figure it out. Who bring energy to a room without needing to be the loudest person in it. You don't have to be an extrovert — but you have to have a presence. We bring the party wherever we go.
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World Class At Our Craft.
Average work doesn't leave this building. We hold ourselves to an extraordinary standard — not because someone's watching, but because we actually give a damn.
Always improving. Always raising the bar. That's why we work with the clients we work with, and why people notice our work in a crowded market.
Who you are
2–3+ years in agency account management, client services, or a coordination-heavy content/social role (creative, social, or video agency experience strongly preferred).
Genuinely strong with clients — warm, credible, and able to hold a relationship and a difficult conversation equally well.
A natural organiser — you keep multiple clients and deadlines straight without dropping anything.
Comfortable owning outcomes rather than waiting to be told what to do.
Bonus: experience in content/production workflows, or working with talent and high-profile clients.
What we're not looking for
Someone who wants to throw out our playbook on day one and run things how their last agency did. Master our systems first — then make them better. We'll back you with everything you need to win.
